Turning Destructive Conflict into Cooperation Webinar
Thursday, May 18th, 2017 10:00 AM (Pacific Time)
Sign up now for this LIVE Webinar
with Dr. Patty Malone
Is conflict interfering with employee job satisfaction, slowing down production,
and making the workplace environment unpleasant?
Are people arguing, having personality clashes, or are some employees just difficult to work with?
Conflict is contagious and can have a powerful negative impact on a company’s productivity, profitability, and public image. This webinar shows what steps to take to defuse conflict before it gets out of hand and how to turn destructive conflict into constructive conflict, which strengthens relationships instead of alienating people. Clear communication can make the difference between a productive and a toxic environment, and between disgruntled and happy employees.
Disgruntled employees in conflict can negatively impact productivity, morale, job satisfaction, and relationships with clients, all of which impact the bottom line. In today’s business world of delivering more, quicker, better, with fewer resources, clear communication is no longer “just a soft skill” but the most essential and often unrecognized factor in increasing job satisfaction, morale, client satisfaction, and ultimately profitability.
This presentation will show companies how to defuse conflict, turn destructive conflict into constructive conflict, and prevent negative fallout after conflict from impacting employees, stakeholders, and customers.
Ultimately it will help improve the working environment, how people get along, productivity, and profitability.
Expected Takeaways:
- Implement processes to communicate effectively with challenging employees and explosive situations
- Transform communication during conflict and shift relationships as a result
- Change destructive conflict into constructive conflict
Dr. Patty Malone is a leading authority in communication in the workplace, who is committed to helping organizations achieve powerful results, increase productivity, and profitability through clear productive communication. Companies waste $37 billion a year on miscommunication and misunderstanding. In today’s world of doing more, faster, and better with less, communication is no longer just a “soft” skill but
Companies waste $37 billion a year on miscommunication and misunderstanding.
In today’s world of doing more, faster, and better with less, communication is no longer just a “soft” skill but the most important factor in increasing revenue and growing business. She specializes in helping companies prevent and clear up miscommunications, communicate effectively within and across teams to build strong cohesive teams and to unite silos, departments, hierarchical levels, generations, and cultures.
She specializes in helping companies prevent and clear up miscommunications, communicate effectively within and across teams to build strong cohesive teams and to unite silos, departments, hierarchical levels, generations, and cultures.
Patty has more than 26 years experience in the field of communication as a corporate trainer, speaker, author, sales director, and TV News Anchor. She currently teaches at California State University Fullerton and the University of California at Irvine where she teaches courses in all areas of organizational communication and conflict resolution. In addition she developed the curriculum (11 courses) for the Organizational Leadership and Communication Certificate Program at U.C. Irvine. She has also worked as a certified trainer for Dale Carnegie. In addition, she is a frequent TV News, talk show, and radio guest.
In addition, she developed the curriculum (11 courses) for the Organizational Leadership and Communication Certificate Program at U.C. Irvine. She has also worked as a certified trainer for Dale Carnegie. Patty is a frequent TV News, talk show, and radio guest.