Dealing with Difficult People: The Power of Clear Communication
Thursday, June 7, 2018 11:00 AM (Pacific Time)
Sign up now for this LIVE Webinar
with Dr. Patty Malone
Do you cringe knowing you are going to have to work with certain people? Do you feel like you want to avoid them at all costs? Clear communication can make the difference between a pleasant and a toxic environment, and between difficult and productive employees. Difficult people negatively impact productivity, morale, job satisfaction, and relationships with clients, all of which impact your bottom line. A small shift in how you are communicating with people who are difficult can make a major impact on their behaviors, lead to a positive outcome, and transform relationships.
After participating in this teleseminar, you will know how to:
- Communicate effectively and clearly so as to transform negative encounters with difficult people into positive outcomes
- Avert the three biggest communication mistakes that contribute to people being difficult
- Keep your own peace of mind when dealing with a difficult person
- Tap into your own power to produce the best results when communicating with a difficult person
- Create a culture and work environment where people are excited to come to work instead of dreading it
Dr. Patty Malone is a leading authority in communication in the workplace, who is committed to helping organizations achieve powerful results, increase productivity, and profitability through clear productive communication.
Companies waste $37 billion a year on miscommunication and misunderstanding.
In today’s world of doing more, faster, and better with less, communication is no longer just a “soft” skill but the most important factor in increasing revenue and growing business. She specializes in helping companies prevent and clear up miscommunications, communicate effectively within and across teams to build strong cohesive teams and to unite silos, departments, hierarchical levels, generations, and cultures.
Patty has more than 26 years experience in the field of communication as a corporate trainer, speaker, author, sales director, and TV News Anchor. She currently teaches at California State University Fullerton and the University of California at Irvine where she teaches courses in all areas of organizational communication and conflict resolution. In addition, she developed the curriculum (11 courses) for the Organizational Leadership and Communication Certificate Program at U.C. Irvine. She has also worked as a certified trainer for Dale Carnegie. In addition, she is a frequent TV News, talk show, and radio guest.